By-lined to Paul Onions
Accountancy practice management software has come a long way. Today, features like automated billing and reconciliations are easily integrated into the day-to-day practice workflow of Wolters Kluwer Tax & Accounting UK customers.
Our employees work side by side with our customers to create and manage these solutions – driven by a deep understanding of their needs and addressing the rapid changes in their environment.
However, it’s often hard to look beyond improving performance in day-to-day operations. Amid Brexit, the COVID-19 pandemic and other disruptions, accountancy practices and their clients are dealing with an unpredictable economic landscape. Future business planning can appear daunting.
However, technology can support accountancy practices (and their clients) in making informed business decisions, and planning for the future. In the first part of our Accountancy Practice Management for Future-Fit Growth series, we’ll explore how they can use technology to define and easily track Key Performance Indicators (KPIs). Doing so gives practices closer control of performance tracking, and deeper insights that will inform strategic growth plans.
Saving Time
For several decades, business technology platforms have enabled practices to track performance metrics that they have customised. This highlights areas that qualify for improvement and underpins strategic planning.
Contemporary technology, such as CCH KPI Monitoring, makes setting up KPIs faster and easier for accountancy practices than ever before. This is vital today. The current business landscape demands that firms assess and amend KPIs more frequently, based on fresh market variables. KPIs such as client retention rate and business time-to-recovery have become increasingly prominent performance indicators in the past year. If clunky technology makes KPI management difficult, practices have less time and insight to plan future growth.
Reducing Risk
CCH KPI Monitoring makes it far easier to track KPIs and report on them. This is fundamental in minimising risk. For example, if a KPI is set to track and escalate debt filtered by overdue dates, the ability to easily set alerts and automatically generate reports is critical to practice performance management.
Some practices are manually running monthly reports to measure KPIs. Others are running real-time reporting engines, a key feature of CCH KPI Monitoring. This latter solution allows practices to review essential data at any time – covering both performance management and compliance requirements. They can do so remotely or on-premise.
This means that firms can assess issues before they become problems, and thus act proactively. Real-time reporting is a true asset in building a future-fit practice.
The Proof is in the Practice
A number of Wolters Kluwer customers have been using CCH KPI Monitoring for several years now. Our customers look to us when they need to be right. Ryecroft Glenton has successfully integrated CCH KPI Monitoring with its own system. This consolidates information from several sources, including CCH Central and CCH Practice Management.
“We can use the year end date to trigger a sequence of reminders. Have we asked for the books? Have they been received? If a request to a client has been outstanding for a certain period, the partner will receive an alert via email. For limited companies, we can monitor the corporation tax and Companies House filing deadlines – as well as the different deadlines for pension schemes”
– Ian Smith, partner at Ryecroft Glenton
“Apogee are not just aprinting company, theyconsult with us and go onto deliver a full end to endservice from concept toinstallation. They go aboveand beyond and we lookforward to continuing ourjourney with them”
“Apogee are not just aprinting company, theyconsult with us and go onto deliver a full end to endservice from concept toinstallation. They go aboveand beyond and we lookforward to continuing ourjourney with them”
“Apogee are not just aprinting company, theyconsult with us and go onto deliver a full end to endservice from concept toinstallation. They go aboveand beyond and we lookforward to continuing ourjourney with them”
“Apogee are not just aprinting company, theyconsult with us and go onto deliver a full end to endservice from concept toinstallation. They go aboveand beyond and we lookforward to continuing ourjourney with them”
Data has always been critical for accountancy practices.
The difference between past and present, is that twenty-five odd years ago when I was an accountant; everything was stored in paper files.
I remember pouring over rows and rows of filing cabinets with draws bursting at the seams, boxes and piles of paper crammed in every spare office corner. The sheer volume of these documents often required additional office space and storage units which is something I will never forget.
It really was a battle to find anything and this left accountants scrambling to find the precious information they needed for their clients.
Data, data and more data
Business and client data is now stored across servers, networks, hard drives and applications. These different interfaces are producing more business data than ever before.
Yet by design, these digital interfaces are dispersed. Of course, you can piece them together or extract information and merge reports but the risk of data being fractured is omnipresent.
While there's a good chance that data issues are already known, the true impact and full extent of broken data is often underestimated.
Firstly, hunting for missing data, correcting inaccurate data and putting the data sets together are a waste of valuable time and resources.
Secondly, as this poor-quality data moves through a firm it has a compounding effect.
Data informs critical business decisions - it's used to plan, operate, predict and steer strategy. Without accuracy and context, these decisions are in danger of being best guesses which can result in a loss of productivity and missed opportunities.
It's almost as if accountants are right back where they started, still struggling to get a good view on their stored data. It’s becoming reminiscent of the old cabinet filing days.
Ditch the rear-view mirror
In the last few years, accountants have increasingly become the first port of call when clients are looking for trusted advice. This places firms under significant pressure to drive and improve efficiencies across the board.
What work is profitable? Are client expectations being met and services delivered? Are budgets and timelines on track? Where are members of staff creating value and how? How can other members of staff be nurtured and developed to do the same? How can productivity be increased?
With fierce competition in the accounting industry and increasing economic pressures, there’s not much room left for hindsight.
Yet firms still look back at the end of the month or period and say, okay, how did we do?
I think this reactive approach is one of the biggest challenges facing accounting firms and this challenge stems directly from how data is managed and processed.
To be more proactive and get to the heart of critical data, firms need a holistic, real-time view of it.
This will empower accountants and shift the focus forward to, what's coming, what's next?
If you love your data, it will love you back
To truly unlock the value of your data, it needs to be accurate, complete, relevant and trustworthy; and doing this at scale requires the right technology that can extract real value through insights and business intelligence.
As a result, there is an increased focus and movement towards cloud-based platforms that combine interfaces and applications to create one consolidated view on data.
But a consolidated view of data is just the start of a truly digitised practice.
Automated functionality is the key to empowering accountants and bringing to life high-quality advisory services clients want, while maximising the earning potential of the firm.
For example, instead of letting your client know they have passed the VAT threshold, you can let them know they are about to.
Instead of realising a project has overrun and its profit margin lost, an automated alert can let your senior managers know beforehand.
Instead of spending hours of time on repetitive admin, workflows can be automated and more time can be spent on advisory.
Instead of being understaffed or short-skilled, employees can be trained in the areas where there is increased customer demand.
Final thoughts
Having this time-sensitive intelligence on performance, budget and resource will not only foster growth for accountancy firms but it will make a real difference to clients by taking their business to the next level.
It's time to embrace technology and automation to reap the rewards of a future-fit firm with happy, retained clients.
Gone are the days when an employer could expect their people in the office five days a week. Covid-related culture shifts, coupled with new technology, have removed barriers and left organisations with little alternative to a hybrid model, as a minimum requirement.
During the pandemic, many firms faced the challenge of moving to remote or hybrid working, speeding up “digital transformation” projects, and in many cases adopting cloud technologies and SaaS platforms.
MMP had faced cumulative problems with its incumbent accounting software provider, with whom they had had a longstanding association. From around 2016, users within the practice were experiencing slowness with the software, while licensing costs were simultaneously rising.
Data has always been critical for accountancy practices.The difference between past and present, is that twenty-five odd years ago when I was an accountant; everything was stored in paper files.
Computer Aid International is a charity working to bridge the digital divide across the globe. It creates opportunities for people by providing access to the digital world, with a focus on improving education.
The accountancy profession is facing disruption from all directions. The ongoing skills shortage and the race to secure talent is having a profound impact across the industry.